1.  Tannen is speaking to women.  You can tell because she says statements like not being used to ritual fighting and how important it is to say you're sorry.

2.  She wants both men and women to appreciate the social aspect, but account for the differences in gender as well.  It says why in her last sentence.

3.  They are not mutually exclusive because things like criticism and humore can happen at the same time.  Tannen also doesn't pretend they are 'jointly ehaustive'.  She does touch on the simple and other general areas of workplace problems.

4.  She uses subcategories because men and women enjoy and use different types of humor.  These other categories usually focus on either male or female miscommunication.

5.  She uses a more structured form which shows how gender communication styles are usually not to a women's advantage.

6.  I found the narrative elements effective because they are



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